Last updated: MARCH 11, 2025
1. Information Collection
1.1 Personal Information
We collect information that you provide directly to us, including:
- Name and email address when you create an account
- Payment information when you subscribe to our services
- Profile details that you choose to add to your account
- Communications you send to us, including support requests
1.2 Usage Information
We automatically collect certain information about your use of Alev.ai, such as:
- Log data, including IP address, browser type, and pages visited
- Device information, such as hardware model and operating system
- Usage patterns and learning progress
- Chat history and interactions within the platform
2. Use of Information
2.1 Service Provision
We use your information to:
- Provide and maintain our tutoring services
- Process payments and manage subscriptions
- Personalize your learning experience
- Respond to support inquiries and service requests
2.2 Service Improvement
Your data helps us:
- Develop new features and enhance existing ones
- Identify and fix technical issues
- Analyze trends to improve platform performance
- Optimize user experience
3. Information Sharing
3.1 Third-Party Service Providers
We share necessary information with trusted partners who assist us with:
- Payment processing (e.g., Paddle, Stripe, or similar providers)
- Cloud hosting and database management
- Analytics to understand service usage
- Customer support and communication
WE DO NOT SHARE YOUR INFORMATION WITH ADVERTISERS
3.2 Legal Requirements
We may disclose your information if required:
- To comply with legal obligations or court orders
- To respond to regulatory or law enforcement requests
- To protect our rights, security, and services
- To prevent fraudulent or malicious activities
4. Data Security
4.1 Protection Measures
We take reasonable security precautions, including:
- Encryption of data in transit and at rest
- Strict access controls and authentication mechanisms
- Regular security reviews and vulnerability assessments
- Incident response protocols in case of breaches
4.2 Data Retention
We retain information:
- As long as your account remains active
- As required to fulfill legal obligations
- For legitimate business and operational needs
5. Your Rights
5.1 Access and Control
You have the right to:
- Access your personal information
- Update or correct inaccurate data
- Request account & data deletion
- Export your data for personal use
5.2 Communication Preferences
You can manage your communication preferences by:
- Opting out of marketing emails
- Adjusting notification settings within the app
- Controlling cookie and tracking preferences
6. Children"s Privacy
- Alev.ai is not intended for users under 13 years old
- We do not knowingly collect personal information from children
- Parents or guardians may request data deletion for minors
7. Changes to This Policy
- We may update this Privacy Policy periodically
- Significant changes will be communicated to users
- Continued use of Alev.ai after updates implies acceptance
8. Contact Us
If you have questions about this Privacy Policy, you can contact us at:
[email protected]